Refund & Return Policy – Listaria

Effective Date: January 23, 2026

Listaria is built on trust. That’s why we offer a simple and transparent return and refund policy to ensure fairness for both buyers and sellers.

✅ Eligible Returns:

You may be eligible for a return and refund if:

• �� The product received is significantly different from the listing description.
• �� The product is damaged or non-functional (and this was not disclosed).
• �� The wrong item was delivered.

❌ Non-Returnable Items:

• �� Products sold as-is with flaws clearly disclosed in the listing.
• �� Items marked “Final Sale” or personalized/altered items.
• �� Products like undergarments, cosmetics, or perishables (for hygiene reasons).

⏳ Return Window:

• �� Buyers must raise a return request within 48 hours of delivery.
• �� Return requests can be made through the “My Orders” page or by contacting support.

🔁 Return Process:

1. Buyer initiates return request with images and reason.

2. Team Listaria evaluates the claim (within 2 working days).

3. If approved, the item is picked up and returned to the seller.

💸 Refund Method:

• �� All eligible refunds will be processed via PhonePe to the original payment source.
• �� Refunds are usually processed within 5–7 working days after approval.

⚠️ Fraud Protection:

• �� Suspicious or repeated refund requests may result in account review.
• �� Any attempt to misuse the return system will lead to temporary or permanent bans.