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Listaria Policies

Last Updated: January 23, 2026

📦 Shipping Policy

At Listaria, we are committed to delivering a smooth and transparent shipping experience. We have partnered with trusted logistics providers to ensure safe, timely, and eco-conscious deliveries across India.

1. Delivery Timelines

  • Orders are typically delivered within 3–7 business days.
  • Delivery times may vary based on the buyer's location, product category, and availability.
  • Buyers will receive real-time tracking updates after the item is picked up.

2. Shipping Charges

  • Free delivery on orders above â‚ą499.
  • For orders below this threshold, a nominal shipping charge is applied based on category and location.
  • The delivery charge (if any) will be shown during checkout.

3. Pickup & Delivery Handling

  • For sellers, we provide doorstep pickup of listed products.
  • For buyers, we offer doorstep delivery, ensuring convenience and accountability at both ends.
  • All logistics are handled by Listaria’s verified courier partners.

4. Order Tracking

  • Every shipment will have a tracking ID.
  • Users can track real-time updates through their dashboard or order confirmation email/SMS.

5. Damaged or Missing Packages

If an item is damaged during transit or missing from the package, users must report the issue within 24 hours of delivery, with photographic proof, via the app or support email. We will initiate an investigation and resolve the issue promptly.

🔄 Return & Refund Policy

We understand that sometimes purchases may not go as expected. That’s why Listaria provides a fair and verified return & refund process to protect both buyers and sellers.

1. Return Window

  • Most items are eligible for return within 3 days of delivery.
  • Products must be returned in the same condition as received, along with all accessories and tags.

2. Non-Returnable Categories

For hygiene and safety reasons, the following cannot be returned:

  • Undergarments, personal hygiene products
  • Software or digital goods
  • Items marked as “Final Sale” or “Non-Returnable” on the product page
  • Furniture (except if damaged in transit)

3. Return Eligibility

To be eligible for a return, the item must:

  • Be unused, clean, and intact
  • Have no missing parts, damage, or alterations
  • Include original tags and images (if applicable)
  • Be reported for return within 3 days of delivery through your account dashboard

4. Refund Timeline & Method

Once the return is approved:

  • Refunds will be processed within 5–7 business days
  • The refund will be credited to your PhonePe account, linked UPI ID, or original payment method
  • You’ll receive a confirmation via email/SMS upon completion

5. Dispute Resolution

If a disagreement arises between buyer and seller, Listaria will mediate. We will verify product conditions, shipping logs, and communication records. Our final decision will be binding in most cases to ensure fair outcomes.

đź’¬ Still Need Help?

Contact our support team at support@listaria.in or through the Help & Support section of the app. We're here to make your buying and selling journey safe.